What is Air France My Trip Assistant?

My Trip Assistant is a chatbot on the Air France website that answers customers' questions about baggage, with answers personalised from the customer's reservation file. Air France lists it among its generative AI projects and described it as operational in February 2025; French trade press reported that it is available only on the consumer website. An Air France spokesperson said the airline was rolling out generative AI gradually to help customers manage their bookings, starting with baggage documentation.

Cost: No separate charge (Comes with the device or service). Booking: No booking. Works on: Web, Inside Air France website.

Best for: Air France passengers checking what their own booking allows for baggage before they fly.

How Air France My Trip Assistant uses AI

Uses generative AI to answer baggage questions in conversation, drawing on the traveller's own reservation file to personalise the answer.

Booking: No booking.

Keep in mind

Covers baggage questions only
On the Air France website; Air France has not described it in its app
For anything other than baggage, use Air France's other customer service channels

Is Air France My Trip Assistant free? Cost and plans

No separate charge. No separate charge; part of the Air France website.

Air France My Trip Assistant alternatives

Tools for a similar task. Sharing a task does not make them interchangeable, so compare what each one does.

Sources

Sources checked 16 October 2026. This listing summarises what the provider and other cited sources say; it is not a hands-on test.

Air France and Artificial Intelligence (AI) (Air France corporate newsroom, 10 February 2025)corporate.airfrance.com, checked 16 October 2026. Supports: Listed under 'The generative artificial intelligence revolution' among Air France's generative AI projects: 'MY TRIP ASSISTANT, a chatbot integrated into the Air France website, designed to answer all customers' questions relating to baggage'; personalised answers from the reservation file; 'currently operational'
Air France porte 80 projets d'IA générative (L'Echo touristique, 10 February 2025)lechotouristique.com, checked 16 October 2026. Supports: My Trip Assistant is a personalised chatbot for baggage questions, present only on the B2C website; spokesperson says generative AI is being rolled out gradually to help customers manage their booking, starting with baggage documentation; older Louis chatbot now a 'metabot' on WhatsApp and Messenger

What we could not confirm

airfrance.com timed out on every direct fetch, so the chatbot's current entry point on the website could not be confirmed; details come from Air France's corporate newsroom (February 2025) and trade press
Whether My Trip Assistant has expanded beyond baggage, or into the Air France app, since February 2025 is not confirmed
Languages and markets not stated
AI model or provider not stated
Air France's older Louis chatbot on WhatsApp and Messenger is not described by Air France as generative AI and is not covered by this record

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