What is IHG AI conversational search?
IHG announced the beta launch of AI-powered conversational search on IHG.com and the IHG One Rewards mobile app in July 2026, starting in the United States. Travellers describe their destination, trip purpose, preferences and amenities in everyday language and get tailored hotel recommendations with interactive maps, grounded in IHG's verified property data and guest reviews. Stays can be shopped in cash, points or a mix of the two, and IHG's existing search stays available alongside it.
Cost: No separate charge (Comes with the device or service). Booking: You book in the same app. Works on: Web, Inside IHG.com and the IHG One Rewards app.
Best for: U.S. IHG One Rewards members who want to find an IHG hotel by describing the trip, including when paying with points.
How IHG AI conversational search uses AI
Interprets an everyday-language description of a trip and returns tailored IHG hotel recommendations and content, grounded in IHG's verified property data and guest reviews.
Booking: You book in the same app.
Keep in mind
- Beta, and available in the United States only at launch
- Covers IHG hotels only
- IHG says booking by the assistant itself is planned but not yet available
Is IHG AI conversational search free? Cost and plans
No separate charge. No separate charge; part of IHG.com and the IHG One Rewards app.
Also from IHG Hotels & Resorts
IHG AI conversational search alternatives
Tools for a similar task. Sharing a task does not make them interchangeable, so compare what each one does.
Sources
Sources checked . This listing summarises what the provider and other cited sources say; it is not a hands-on test.
- IHG Hotels & Resorts launches AI conversational search across its digital channels, transforming the guest experience (IHG, 28 July 2026)ihgplc.com, checked . Supports: Beta launch of AI-powered conversational search on IHG.com and the IHG One Rewards app, starting in the US before expanding to multiple markets; cash, points or points plus cash; existing search kept alongside during the beta; agentic booking capabilities planned
- IHG Announces Launch of AI Conversational Search Across Its Digital Channels (Lodging Magazine, 28 July 2026)lodgingmagazine.com, checked . Supports: Beta launch on the website and IHG One Rewards app; starting in the U.S. before other markets; everyday-language search; tailored recommendations with interactive maps; grounded in verified property data and guest reviews; existing search remains alongside; shop in points or points plus cash; agentic booking planned
- IHG rolls out natural language search (Voyages d'Affaires, 29 July 2026)voyages-d-affaires.com, checked . Supports: Beta, currently available only in the United States; real-time availability; prices in cash or points, payable in combination
- IHG Hotels & Resorts Advances Conversational AI Search Capabilities (IHG, 3 June 2026)ihgplc.com, checked . Supports: IHG's announcement that conversational search was coming to IHG.com and the IHG One Rewards app
What we could not confirm
- Supported languages not stated
- Which app platforms (iOS, Android) carry the beta not specified